Jan 01, · Empirical analysis are carried out by SPSS Empirical results reveal that Cutomer satisfaction in the banking sector depends on good and firm relations, building trust between customers and bank emloyees for the case of North Cyprus. Results also suggest positive word of mouth plays a major role in customer satisfaction. © The Authors Customer Satisfaction In Banking Sector Thesis was due in 5 days. I was sure I was in trouble and would fail my class. There was no way I could do it in time. I contacted and they had a writer on it pronto. I couldn’t believe it! My Customer Satisfaction In Banking Sector Thesis paper location chooses in Rajasthan. Office is like as banking sector, so choose any branches from different banks in Rajasthan. Analysis of Employee Satisfaction in Banking Sector. blogger.com and blogger.comach. M. International Journal of Humanities and Applied Sciences (IJHAS) Vol. 1, No. 2, ISSN 78
(DOC) THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION | Getu Gebre - blogger.com
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Need an account? Click here to sign up. Download Free DOC. Download Free PDF. Title of the thesis A Study of Customer satisfaction with internet banking in public sector banks with special reference of Jhansi and Lalitpur district.
Sandeep Srivastava. Download PDF Download Full PDF Package This paper. A short summary of this paper. Introduction Banking sector is backbone for economy and its financial system. The Association between banking sector and technology assists banks to to provide better customer centric services. Commercial banks play an important role in the development of any economy whether developed or underdeveloped by mobilization of resources and their better allocation.
Indian banking system is regulated by Reserve Bank of India under the RBI Act and Banking Regulation Act In the government of India has nationalized 14 major private banks for controlling and balancing the geographical growth especially for rural and town areas. Now, all banks usually offer the same types of services to the customers.
The success of banks is totally depending on the customer satisfaction and technology and facilities which is rendering by that bank.
Invention of Internet banking is a greatest boon to the world economy. ATMs, Tele- Banking, Internet Banking, Credit Cards and Debit Cards, paytm, smart cards etc have emerged as effective delivery channels for all banking products.
The development in information technology and telecommunication has brought a revolution in the banking sector. Digital banking has provided all the facilities of banking to the customers under one roof. Therefore internet banking is most convenient, thesis on customer satisfaction in banking sector, time saving and easy to use to the customers in compare with traditional banking.
Internet banking never takes any leave. It is available to the customers twenty four hours and seven days. Now a day private and foreign banks are giving more competition to public sector banks by implementing new technology concern. With the internet banking banks can be able to cater many customers in one time and save their a lot of operating cost.
The more internet banking will be used by the customers; more profit will be earned by banks. In the concern of India is facing the problem of weak infrastructure, Low internet speed, expensive internet facility, security protocols and consumer reluctance in rural and urban sector.
The main problem of Internet banking faced by the providers is number of large customers do not want to use thesis on customer satisfaction in banking sector Internet banking services offered.
This is happened because the services offered through Internet banking have yet to satisfy their customers. So the customer satisfaction is the important factor to survive in cut throat competition.
Thus, the purpose of this research is to examine and study the factors which influence customer satisfaction towards Internet banking. The factors which can influence customer satisfaction toward Internet banking included Age, Gender, Education, Profession, Monthly Income, Marital Status, Trust in online banking, service quality, easy to use of internet banking.
Objective of Study:- 1. Analyze the profile of the customer of public sector banks. Discuss different factors and dimensions of Internet banking. Analyze the relation of profile of customer and internet banking. Identify those factors which are essential for customer satisfaction. Suggestion to public sector banks for improving their customer services on the base of findings. A brief review of the work already done in this field.
Literature review is very essential part of any study. It is the finding of other scholars on concern topic. Literature review help to find the gap of previous study to the researcher, thesis on customer satisfaction in banking sector. These review will not be just summary but will also analyze and show relationships between different variables, so that key themes can be emerged.
A well structured literature review is a right and logical flow of ideas, current and relevant references in appropriate referencing style, proper terminology and an unbiased view of the previous research on the topic.
Baldinger and Rubinson in their article, told that the customer loyalty is concerned with retaining of customer, and strong mouth publicity. According to him a loyal customer never goes to any other. But a retained customer is not always loyal or a loyal customer is not always retained. It all depend on different factors. Zeithaml and Bitner in their article, suggested that a customer relationship was strengthened when a customer admire about the service quality of a company and weakened when a customer made negative assessment about the service quality of a company.
East in his article also told there are close relationship of quality of service and customer satisfaction, thesis on customer satisfaction in banking sector. Anthony T. Allred, H. Alamgir and Shamsuddoha in their article told in their article that service quality can be measure by differentiate of customer expectation and the service rendered by organization.
Jeevan observed that the digital banking enabled banks to offer low cost and better financial services. He found in his study that a comprehensive strategy for online banking is very essential for survive in cut throat competition in financial market.
The study was done on the base of primary data collected thesis on customer satisfaction in banking sector the help of thesis on customer satisfaction in banking sector. Rao, N. Jaskaran Singh Dhillon, Dr. Batra, G. and Dr. Atul Dhyani, in their article, stated that good strategies of relationship marketing like better segmentation of product, enquiry management, customer care services, welcoming the customer, know your customers, managing problems had contributed to the growth and market share of private banks in India.
Same thing should be done by public sector banks also. Sankareswari, S. Sathya Swaroop Debasish in his article revealed that foreign banks provide better services to their customers than public banks in India. Gomathi, V. Proposed methodology during the tenure of the research work This study is an empirical study based on survey method. Both primary and secondary data will be collected.
Primary data will be collected from the customers from the selected public sector banks from Lalitpur and Jhansi district. Secondary data will be taken from different banks journals, websites and year books. Thesis on customer satisfaction in banking sector Design Data will be collected on random sampling technique.
But every public sector banks in concern reason will taken into consideration for the purpose of data collection. One-way ANOVA will be applied to find out the variation in the dimensions of internet banking between public and private sector banks. For examining the association between the demographic characteristics of the customers and the level of satisfaction, the Chi-Square test will be applied, thesis on customer satisfaction in banking sector.
t-test and z-test will be applied to compare the variables relating to internet banking services offered, reasons for opening internet bank account and reason for choosing a particular bank.
Bibliography 1. Parasuraman, H. Zeithaml, V. and Berry, L. Nyangosi et al. Sharma Sourabh and Thakur K. Shariq Shahzad Internet banking in Pakistan, D Master Thesis, Lulea University of Technology, Sweden, Margaret Tan and Thompson S. Surya Rao, U. Mushtaq A. Joshua A. Moli and P.
Vinaya, and K. Gowri Shankar, A. Mehta Versha and Alka Sharma. Gounaries et. Mahadevan, S. Pankaj Yadav, thesis on customer satisfaction in banking sector.
Dissertaion report By sourav sarkar. Customer's Perception on Service Quality Dimensions in Banking Sector of Pakistan By Dexter Talisay. Impact of Service Quality on Customer Satisfaction in Private and Public Sector Banks By Justin Paul and Arun Mittal.
Online Banking - Customers Satisfaction Analysis and Challenges
, time: 1:42Chapter 1 thesis Customer Satisfaction
this, the author conducted an empirical study to investigate the role of service quality in customer perception. For this purpose, they have considered India’s Post Office Savings banking sector, a primeval fiscal sector and interviewed customers through a self-administered questionnaire by convenience sampling method customer‟s loyalty lies in the banks‟ production of greater. value compared to their competitors (Dawes &Swailes, ) [4]. Libya is a country extending over an area of 1,, square location chooses in Rajasthan. Office is like as banking sector, so choose any branches from different banks in Rajasthan. Analysis of Employee Satisfaction in Banking Sector. blogger.com and blogger.comach. M. International Journal of Humanities and Applied Sciences (IJHAS) Vol. 1, No. 2, ISSN 78
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